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Returns:

• Customized or used products cannot be exchanged or refunded.
• Defect items must be returned within 30 days of being received for exchange or credit.
• Exchanges may be made for items that have not been used. Shipping costs are the responsibility of purchaser unless otherwise stated in writing by a sales rep.
• If the exchange of an item cannot be met with in 2 weeks time, a refund will be given.

Canceled Orders:

• If a product has been customized it cannot be canceled.
• 15% restocking fee for canceled orders
• If a product was ordered to be customized, but has not yet been started, the restocking fee and any other set up fees will be charged.

Timelines:

• In stock product will be delivered within 5-7 business days.
• Items available for order but not in stock will be 8-16 business days unless a back order occurs.
• Customers will be notified within 4 business days if a back order occurs.
• Custom orders will be quoted by a sales rep.